{"id":2561,"date":"2019-02-20T05:57:05","date_gmt":"2019-02-20T04:57:05","guid":{"rendered":"http:\/\/stories.valora.com\/?p=2561"},"modified":"2020-02-19T10:30:20","modified_gmt":"2020-02-19T09:30:20","slug":"les-points-de-vente-de-veritables-centres-de-services","status":"publish","type":"post","link":"https:\/\/stories.valora.com\/fr\/les-points-de-vente-de-veritables-centres-de-services\/","title":{"rendered":"Les points de vente: de v\u00e9ritables centres de services"},"content":{"rendered":"\n<p><strong>Traditionnellement, les formats Retail de Valora proposent un assortiment physique de produits de presse, de tabac, de denr\u00e9es alimentaires et d\u2019articles non alimentaires. De mani\u00e8re discr\u00e8te mais de plus en plus fr\u00e9quente, Valora offre \u00e9galement \u00e0 ses clients des services qui incluent la t\u00e9l\u00e9phonie, les bons-cadeaux ainsi que de nouvelles possibilit\u00e9s de paiement ou des services de \u00abPick-up\/Drop off\u00bb. Les points de vente se transforment ainsi de plus en plus souvent en v\u00e9ritables centres de services. Ces services peuvent \u00eatre propos\u00e9s gr\u00e2ce \u00e0 des solutions num\u00e9riques innovantes conclues avec d\u2019autres entreprises ou \u00e0 des solutions propres ainsi qu\u2019\u00e0 un r\u00e9seau tr\u00e8s dense de <a href=\"https:\/\/stories.valora.com\/fr\/un-reseau-dense-et-tres-frequente\/\">2\u2019800 points de vente<\/a>. Ces derniers servent les clientes et les clients \u00e0 la crois\u00e9e du <a href=\"https:\/\/stories.valora.com\/fr\/les-besoins-des-consommateurs-ouvrent-la-voie-a-une-recrudescence-des-points-de-vente-physiques\/\">monde en ligne et hors ligne<\/a>, tout pr\u00e8s, jusque tard le soir ainsi que le week-end.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-3 is-cropped content-image-slider wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"784\" src=\"http:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_1.jpg\" alt=\"k kiosk, retail, Sonect, retrait d\u2019esp\u00e8ces\" data-id=\"2574\" class=\"wp-image-2574\" srcset=\"https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_1.jpg 1400w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_1-800x448.jpg 800w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_1-768x430.jpg 768w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_1-1200x672.jpg 1200w\" sizes=\"auto, (max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><figcaption class=\"blocks-gallery-item__caption\">Le guichet automatique: Avec l\u2019application de l\u2019entreprise de fintech zurichoise Sonect, les clients peuvent retirer des esp\u00e8ces dans les points de vente k kiosk et Press &amp; Books en Suisse. Le montant pay\u00e9 lors de la transaction au point de vente est simplement d\u00e9bit\u00e9 du compte bancaire associ\u00e9, sans aucun frais pour les clients.<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"784\" src=\"http:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_2.jpg\" alt=\"k kiosk, retail, Sonect, retrait d\u2019esp\u00e8ces\" data-id=\"2571\" class=\"wp-image-2571\" srcset=\"https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_2.jpg 1400w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_2-800x448.jpg 800w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_2-768x430.jpg 768w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_2-1200x672.jpg 1200w\" sizes=\"auto, (max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><figcaption class=\"blocks-gallery-item__caption\">La billetterie: Nos clients peuvent r\u00e9server des billets pour des \u00e9v\u00e9nements sportifs, un film, un concert ou une pi\u00e8ce de th\u00e9\u00e2tre en ligne \u00e0 l\u2019adresse starticket.ch. Sur pr\u00e9sentation d\u2019un code QR, ils peuvent, s\u2019ils le souhaitent, payer le billet command\u00e9 dans un point de vente k kiosk, billet qui sera activ\u00e9 au bout de 20 minutes dans la ticketbox de Starticket.<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"784\" src=\"http:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_5.jpg\" alt=\"k kiosk, retail, Sonect, retrait d\u2019esp\u00e8ces\" data-id=\"2766\" class=\"wp-image-2766\" srcset=\"https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_5.jpg 1400w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_5-800x448.jpg 800w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_5-768x430.jpg 768w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_5-1200x672.jpg 1200w\" sizes=\"auto, (max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><figcaption class=\"blocks-gallery-item__caption\">La librairie: Outre les livres propos\u00e9s dans les points de vente de Press &amp; Books, il est \u00e9galement possible de commander en ligne un ouvrage que l\u2019on souhaite acheter. Le client peut choisir lui-m\u00eame le lieu o\u00f9 il viendra retirer son achat au sein du r\u00e9seau des points de vente et paiera ses commandes sur place.Dans les points de vente au d\u00e9tail Valora en Allemagne, les lecteurs peuvent \u00abcharger amazon sur place\u00bb (\u00abamazon vor Ort aufladen\u00bb). Ce service permet aux clients de charger de l\u2019argent, via un code \u00e0 barres, sur leur propre compte amazon sans avoir \u00e0 utiliser leur carte de cr\u00e9dit. Les commandes de livres en ligne peuvent \u00eatre pay\u00e9es par ce biais.<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"784\" src=\"http:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_4.jpg\" alt=\"k kiosk, retail, Sonect, retrait d\u2019esp\u00e8ces\" data-id=\"2763\" class=\"wp-image-2763\" srcset=\"https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_4.jpg 1400w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_4-800x448.jpg 800w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_4-768x430.jpg 768w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_4-1200x672.jpg 1200w\" sizes=\"auto, (max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><figcaption class=\"blocks-gallery-item__caption\">Le service Swisscom easy point: En collaboration avec la soci\u00e9t\u00e9 suisse de t\u00e9l\u00e9communications, Valora propose le service Swisscom easy point dans ses points de vente. Outre des routeurs, des Swisscom TV-Box ou des kits Fibre, les clients peuvent \u00e9galement retirer des cartes SIM Swisscom. Les appareils ou les cartes SIM sont activ\u00e9s directement au point de vente et peuvent ainsi imm\u00e9diatement \u00eatre utilis\u00e9s.<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"784\" src=\"http:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_3.jpg\" alt=\"k kiosk, retail, Sonect, retrait d\u2019esp\u00e8ces\" data-id=\"2760\" class=\"wp-image-2760\" srcset=\"https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_3.jpg 1400w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_3-800x448.jpg 800w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_3-768x430.jpg 768w, https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle_3-1200x672.jpg 1200w\" sizes=\"auto, (max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><figcaption class=\"blocks-gallery-item__caption\">La station de recharge: Les points de vente Valora sont \u00e9galement l\u00e0 lorsque les smartphones de leurs clients sont \u00e0 plat. La start-up zurichoise Chimpy met \u00e0 la disposition des clients des batteries externes pr\u00e9charg\u00e9es \u00e0 l\u2019\u00e9nergie solaire dans les points de vente k kiosk, Press &amp; Books et avec. Ils peuvent trouver le point de vente le plus proche via l\u2019application Chimpy, louer le chargeur et le rapporter dans n\u2019importe quel point de vente. Ce service n\u2019est pour l\u2019instant disponible qu\u2019en Suisse mais le sera bient\u00f4t dans d\u2019autres pays.<\/figcaption><\/figure><\/li><\/ul><\/figure>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<p class=\"has-text-align-center\"><em>Photo: No\u00eb Flum \/ Illustrations: Daniel Karrer.&nbsp;<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les points de vente au d\u00e9tail de Valora remplissent aujourd\u2019hui de nombreuses fonctions diff\u00e9rentes. Ils servent d\u2019interface entre le monde analogique et le monde num\u00e9rique et sont devenus de v\u00e9ritables centres de services.<\/p>\n","protected":false},"author":1,"featured_media":2584,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[224],"tags":[5904,2795],"class_list":["post-2561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-strategie-chiffres","tag-services-fr","tag-the-annual-report-selection-2018-fr"],"pbg_featured_image_src":{"full":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle.jpg",1800,1200,false],"thumbnail":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle-420x280.jpg",420,280,true],"medium":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle-1200x800.jpg",1200,800,true],"medium_large":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle-768x512.jpg",768,512,true],"large":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle-1600x1067.jpg",1600,1067,true],"1536x1536":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle-1536x1024.jpg",1536,1024,true],"2048x2048":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle.jpg",1800,1200,false],"valorastories-image":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle-800x800.jpg",800,800,true],"valorastories-image-slider":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle-1200x800.jpg",1200,800,true],"valorastories-image-zoomed":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle-1800x1200.jpg",1800,1200,true],"valorastories-image-big":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle.jpg",1800,1200,false],"twentyseventeen-featured-image":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle-1800x1200.jpg",1800,1200,true],"twentyseventeen-thumbnail-avatar":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle-100x100.jpg",100,100,true],"rp4wp-thumbnail-post":["https:\/\/stories.valora.com\/wp-content\/uploads\/2019\/02\/2019-02-22_verkaufsstelle-400x267.jpg",400,267,true]},"pbg_author_info":{"display_name":"Valora Stories","author_link":"https:\/\/stories.valora.com\/fr\/author\/stories-valora\/","author_img":"<img alt='Valora Stories' src='https:\/\/secure.gravatar.com\/avatar\/4c7dcea5f2af7c4afaf9da5eb51a7c9d?s=128&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/4c7dcea5f2af7c4afaf9da5eb51a7c9d?s=256&#038;d=mm&#038;r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy' decoding='async'\/>"},"pbg_comment_info":" No Comments","pbg_excerpt":"Les points de vente au d\u00e9tail de Valora remplissent aujourd\u2019hui de nombreuses fonctions diff\u00e9rentes. Ils servent d\u2019interface entre le monde analogique et le monde num\u00e9rique et sont devenus de v\u00e9ritables centres de services.","_links":{"self":[{"href":"https:\/\/stories.valora.com\/fr\/wp-json\/wp\/v2\/posts\/2561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stories.valora.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stories.valora.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stories.valora.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stories.valora.com\/fr\/wp-json\/wp\/v2\/comments?post=2561"}],"version-history":[{"count":1,"href":"https:\/\/stories.valora.com\/fr\/wp-json\/wp\/v2\/posts\/2561\/revisions"}],"predecessor-version":[{"id":5709,"href":"https:\/\/stories.valora.com\/fr\/wp-json\/wp\/v2\/posts\/2561\/revisions\/5709"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stories.valora.com\/fr\/wp-json\/wp\/v2\/media\/2584"}],"wp:attachment":[{"href":"https:\/\/stories.valora.com\/fr\/wp-json\/wp\/v2\/media?parent=2561"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stories.valora.com\/fr\/wp-json\/wp\/v2\/categories?post=2561"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stories.valora.com\/fr\/wp-json\/wp\/v2\/tags?post=2561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}