{"id":371,"date":"2018-02-28T06:58:00","date_gmt":"2018-02-28T05:58:00","guid":{"rendered":"http:\/\/stories.valora.com\/?p=371"},"modified":"2020-02-19T09:34:39","modified_gmt":"2020-02-19T08:34:39","slug":"valora-brightens-journey","status":"publish","type":"post","link":"https:\/\/stories.valora.com\/en\/valora-brightens-journey\/","title":{"rendered":"Valora \u2013 brightens up your journey"},"content":{"rendered":"\n<p><strong>Valora brightens up their customers\u2019 day. Wherever people are on the move. Be it staff within the company or clients and business partners, what Valora wants above all is to provide the best possible service.<\/strong><\/p>\n\n\n\n<p>\u201cThe nicest thing about my job is making customers happy.\u201d This is not a quote from an advertising brochure, but instead comes from a k kiosk agency partner in Switzerland. It is an impressive reflection of the drive felt by all employees in the Valora network.<\/p>\n\n\n\n<p>Put simply, Valora wants to brighten up the journey for their customers. Just what this can look like during everyday business is made clear by the statement of a k kiosk franchisee from Germany. \u201cI know a lot of customers personally. When I hold out the products they have come in for without them even having to say a word, I can see the delight in their faces.\u201d This example shows that \u201cbrightens up your journey\u201d perfectly reflects what Valora stands for with its different offers. This is also demonstrated by the following video in which employees from various areas and countries of the organisation report on their daily work.<\/p>\n\n\n\n<figure class=\"wp-block-embed-vimeo wp-block-embed is-type-video is-provider-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Valora &ndash; brightens up your journey\" src=\"https:\/\/player.vimeo.com\/video\/256381114?dnt=1&#038;app_id=122963\" width=\"1778\" height=\"1000\" frameborder=\"0\" allow=\"autoplay; fullscreen\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Overview of Valora\u2019s four corporate values<\/h2>\n\n\n\n<p>Nearby, quick, convenient and fresh \u2013 four values that define Valora. In interactions with each other and in dealing with customers and partners.<\/p>\n\n\n\n<div id=\"premium-accordion-f915d0b5-be92-4c5c-acd7-7b6ec7ff232a\" class=\"wp-block-premium-accordion premium-accordion\"><div id=\"premium-accordion__layer0\" class=\"premium-accordion__content_wrap\"><div class=\"premium-accordion__title_wrap premium-accordion__ltr premium-accordion__out\" style=\"border:none;border-width:1px;border-radius:0px\"><div class=\"premium-accordion__title\"><h3 class=\"premium-accordion__title_text\" style=\"font-size:undefinedpx;letter-spacing:undefinedpx;text-transform:none;font-weight:500;text-shadow:0px 0px 0px undefined;line-height:undefinedpx\">Nearby: We make our customers happy.<\/h3><\/div><div class=\"premium-accordion__icon_wrap\"><svg class=\"premium-accordion__icon premium-accordion__closed\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" style=\"padding:undefinedpx;border-radius:undefinedpx\"><polygon points=\"16.7,3.3 10,10 3.3,3.4 0,6.7 10,16.7 10,16.6 20,6.7 \"><\/polygon><\/svg><\/div><\/div><div class=\"premium-accordion__desc_wrap premium-accordion__desc_close\" style=\"text-align:left;border:none;border-width:1px;border-radius:0px;padding-left:10px\"><p class=\"premium-accordion__desc\" style=\"font-size:undefinedpx;letter-spacing:undefinedpx;text-transform:none;text-shadow:0px 0px 0px undefined;font-weight:500;line-height:undefinedpx\">We are always close at hand for our customers, and close to our staff. We firmly believe that happy employees mean happy customers. We value our employees and take an interest in what matters to them. We help them develop professionally and personally and give them constructive feedback.<\/p><\/div><\/div><div id=\"premium-accordion__layer1\" class=\"premium-accordion__content_wrap\"><div class=\"premium-accordion__title_wrap premium-accordion__ltr premium-accordion__out\" style=\"border:none;border-width:1px;border-radius:0px\"><div class=\"premium-accordion__title\"><h3 class=\"premium-accordion__title_text\" style=\"font-size:undefinedpx;letter-spacing:undefinedpx;text-transform:none;font-weight:500;text-shadow:0px 0px 0px undefined;line-height:undefinedpx\">Quick: We combine flexibility with foresight.<\/h3><\/div><div class=\"premium-accordion__icon_wrap\"><svg class=\"premium-accordion__icon premium-accordion__closed\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" style=\"padding:undefinedpx;border-radius:undefinedpx\"><polygon points=\"16.7,3.3 10,10 3.3,3.4 0,6.7 10,16.7 10,16.6 20,6.7 \"><\/polygon><\/svg><\/div><\/div><div class=\"premium-accordion__desc_wrap premium-accordion__desc_close\" style=\"text-align:left;border:none;border-width:1px;border-radius:0px;padding-left:10px\"><p class=\"premium-accordion__desc\" style=\"font-size:undefinedpx;letter-spacing:undefinedpx;text-transform:none;text-shadow:0px 0px 0px undefined;font-weight:500;line-height:undefinedpx\">Retail is in the details, and never stands still \u2013 we know all about this, it\u2019s in our blood. We set ourselves ambitious targets, make decisions quickly, and implement them decisively within the guidelines. We are flexible. We can improvise, and see every change as an opportunity to make the customer experience even better.<\/p><\/div><\/div><div id=\"premium-accordion__layer2\" class=\"premium-accordion__content_wrap\"><div class=\"premium-accordion__title_wrap premium-accordion__ltr premium-accordion__out\" style=\"border:none;border-width:1px;border-radius:0px\"><div class=\"premium-accordion__title\"><h3 class=\"premium-accordion__title_text\" style=\"font-size:undefinedpx;letter-spacing:undefinedpx;text-transform:none;font-weight:500;text-shadow:0px 0px 0px undefined;line-height:undefinedpx\">Convenient: We are uncomplicated and take decisions efficiently.<\/h3><\/div><div class=\"premium-accordion__icon_wrap\"><svg class=\"premium-accordion__icon premium-accordion__closed\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" style=\"padding:undefinedpx;border-radius:undefinedpx\"><polygon points=\"16.7,3.3 10,10 3.3,3.4 0,6.7 10,16.7 10,16.6 20,6.7 \"><\/polygon><\/svg><\/div><\/div><div class=\"premium-accordion__desc_wrap premium-accordion__desc_close\" style=\"text-align:left;border:none;border-width:1px;border-radius:0px;padding-left:10px\"><p class=\"premium-accordion__desc\" style=\"font-size:undefinedpx;letter-spacing:undefinedpx;text-transform:none;text-shadow:0px 0px 0px undefined;font-weight:500;line-height:undefinedpx\">We take a practical, pragmatic approach and act accordingly, always putting our customers first. We make things simple and uncomplicated. We place trust in others and allow them to take responsibility. We communicate efficiently, transparently and credibly. We are unbureaucratic, direct and open.<\/p><\/div><\/div><div id=\"premium-accordion__layer3\" class=\"premium-accordion__content_wrap\"><div class=\"premium-accordion__title_wrap premium-accordion__ltr premium-accordion__out\" style=\"border:none;border-width:1px;border-radius:0px\"><div class=\"premium-accordion__title\"><h3 class=\"premium-accordion__title_text\" style=\"font-size:undefinedpx;letter-spacing:undefinedpx;text-transform:none;font-weight:500;text-shadow:0px 0px 0px undefined;line-height:undefinedpx\">Fresh: We give space for ideas.<\/h3><\/div><div class=\"premium-accordion__icon_wrap\"><svg class=\"premium-accordion__icon premium-accordion__closed\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" style=\"padding:undefinedpx;border-radius:undefinedpx\"><polygon points=\"16.7,3.3 10,10 3.3,3.4 0,6.7 10,16.7 10,16.6 20,6.7 \"><\/polygon><\/svg><\/div><\/div><div class=\"premium-accordion__desc_wrap premium-accordion__desc_close\" style=\"text-align:left;border:none;border-width:1px;border-radius:0px;padding-left:10px\"><p class=\"premium-accordion__desc\" style=\"font-size:undefinedpx;letter-spacing:undefinedpx;text-transform:none;text-shadow:0px 0px 0px undefined;font-weight:500;line-height:undefinedpx\">We are always on the look-out for fresh ideas. There\u2019s no telling where ideas will come from. They\u2019re not bound by hierarchies or functional areas. These are the ideas we encourage. We give them space to develop and nurture them carefully. This way we\u2019re able to continually surprise and delight our customers.<\/p><\/div><\/div><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"http:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/02unternehmenswerte-1200x800.jpg\" alt=\"avec, BackWerk, bob Finance, Brezelk\u00f6nig, Caff\u00e8 Spettacolo, cigo, Ditsch, Group, k\u00a0kiosk, Press &amp; Books, Pretzel Baron, ServiceStore DB, Unternehmenswerte, U-Store, Valora, Video\" class=\"wp-image-712\" srcset=\"https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/02unternehmenswerte-1200x800.jpg 1200w, https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/02unternehmenswerte-1600x1066.jpg 1600w, https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/02unternehmenswerte-900x600.jpg 900w, https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/02unternehmenswerte-768x512.jpg 768w, https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/02unternehmenswerte-1536x1024.jpg 1536w, https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/02unternehmenswerte-1800x1200.jpg 1800w, https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/02unternehmenswerte-400x267.jpg 400w, https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/02unternehmenswerte.jpg 2000w\" sizes=\"auto, (max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Each and every day, Valora\u2019s employees work to ensure that their internal and external customers can enjoy the best possible service. In order to achieve this goal, Valora bases all of its activities on the following four corporate values: nearby, quick, convenient and fresh. <\/p>\n","protected":false},"author":1,"featured_media":519,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[7],"tags":[430,5905,433],"class_list":["post-371","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-strategy-keyfigures","tag-group","tag-the-annual-report-selection-2017-en","tag-values"],"pbg_featured_image_src":{"full":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey.jpg",2000,1333,false],"thumbnail":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey-420x280.jpg",420,280,true],"medium":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey-1200x800.jpg",1200,800,true],"medium_large":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey-768x512.jpg",768,512,true],"large":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey-1600x1066.jpg",1600,1066,true],"1536x1536":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey-1536x1024.jpg",1536,1024,true],"2048x2048":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey.jpg",2000,1333,false],"valorastories-image":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey-800x800.jpg",800,800,true],"valorastories-image-slider":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey-1200x800.jpg",1200,800,true],"valorastories-image-zoomed":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey-1800x1200.jpg",1800,1200,true],"valorastories-image-big":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey.jpg",2000,1333,false],"twentyseventeen-featured-image":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey-2000x1200.jpg",2000,1200,true],"twentyseventeen-thumbnail-avatar":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey-100x100.jpg",100,100,true],"rp4wp-thumbnail-post":["https:\/\/stories.valora.com\/wp-content\/uploads\/2018\/02\/valora-brightens-up-your-journey-400x267.jpg",400,267,true]},"pbg_author_info":{"display_name":"Valora Stories","author_link":"https:\/\/stories.valora.com\/en\/author\/stories-valora\/","author_img":"<img alt='Valora Stories' src='https:\/\/secure.gravatar.com\/avatar\/4c7dcea5f2af7c4afaf9da5eb51a7c9d?s=128&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/4c7dcea5f2af7c4afaf9da5eb51a7c9d?s=256&#038;d=mm&#038;r=g 2x' class='avatar avatar-128 photo' height='128' width='128' loading='lazy' decoding='async'\/>"},"pbg_comment_info":" No Comments","pbg_excerpt":"Each and every day, Valora\u2019s employees work to ensure that their internal and external customers can enjoy the best possible service. In order to achieve this goal, Valora bases all of its activities on the following four corporate values: nearby, quick, convenient and fresh.","_links":{"self":[{"href":"https:\/\/stories.valora.com\/en\/wp-json\/wp\/v2\/posts\/371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stories.valora.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/stories.valora.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/stories.valora.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stories.valora.com\/en\/wp-json\/wp\/v2\/comments?post=371"}],"version-history":[{"count":1,"href":"https:\/\/stories.valora.com\/en\/wp-json\/wp\/v2\/posts\/371\/revisions"}],"predecessor-version":[{"id":5665,"href":"https:\/\/stories.valora.com\/en\/wp-json\/wp\/v2\/posts\/371\/revisions\/5665"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stories.valora.com\/en\/wp-json\/wp\/v2\/media\/519"}],"wp:attachment":[{"href":"https:\/\/stories.valora.com\/en\/wp-json\/wp\/v2\/media?parent=371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/stories.valora.com\/en\/wp-json\/wp\/v2\/categories?post=371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/stories.valora.com\/en\/wp-json\/wp\/v2\/tags?post=371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}