“We brighten up our customers’ day. We are nearby, quick, convenient and fresh.” Whether in sales, marketing or management – this maxim provides a shared foundation for the entire Valora network. In the video, employees explain what “fresh” means to them.
“Fresh, well rested, in good spirits – that is how we receive our customers”, explains Astrid Emser, for example, franchisee of the cigo und k kiosk in Maintal.
As varied as the jobs of the over 15,000 Valora network employees are, they all still share the same motto: “We brighten up our customers’ day. Wherever people are on the move.” To achieve this goal, Valora’s employees have a shared understanding of their work: “We brighten up our customers’ journey. We are nearby, quick, convenient and fresh.” This foundation underpins their thinking and approach to their work, and shapes their interaction with one another, the customers and the partners. In the video, employees explain what “fresh” means in their working day.
“Straight out of the oven, ‘marketing by aroma’ – this is Ditsch’s formula for success”, says Thomas Christnacht, commercial consultant to Brezelbäckerei Ditsch in Mainz.
“Fresh” does not just apply to products, brand image and employees. Valora is looking for fresh ideas every day. Ideas can come from everywhere. They know no hierarchies or technical boundaries. Valora promotes these ideas and the resulting sense of cohesion. Valora gives room to fresh ideas and processes them with understanding, thus surprising and enthusing its customers anew again and again.